Terry Cole has more than 20 years of professional experience in developing and implementing strategic communications and public involvement programs for water resource issues, including water and wastewater treatment and infrastructure, and stormwater. Currently serving as Communications Practice Director for Jordan, Jones and Goulding, she previously spent 10 years gaining real-world utility experience serving as communications leader for a medium-sized water and wastewater utility in metro Atlanta, as well as working as a newspaper reporter prior to that. Ms. Cole uses this experience to develop tailored approaches unique to the demographics, stakeholders, and issues of a community. She is past President of the Georgia Association of Water Professionals (GAWP) and recently served as Local Host Chair for AWWA ACE 2008 which was held in Atlanta.